Support
We're here to help. Find answers and ways to reach us below.
Common Questions
Is HairLume a medical service?
No. HairLume is an informational and self-monitoring platform. HairLume does not prescribe medicines.
How do I delete my account?
Sign in, go to Profile → Delete My Profile, and confirm. All your data is permanently erased.
How do I reset my password?
Use the "Forgot password?" link on the sign-in page, or visit the reset page directly.
How is my data protected?
All personal data is secured with row-level access controls and processed under UK GDPR. See our Privacy Policy.
Registered user?
Signed-in users can submit a support ticket directly from the Profile page.
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